Privacy Policy for wellbeing-inspire.com

Last Updated: August 14, 2025

This Privacy Policy outlines how Wellbeing-Inspire.com we collects, uses, discloses, and protects the personal information of our users when you use our website www.wellbeing-inspire.com. We are committed to protecting your privacy and complying with the applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect personal information from you when you use our Website, such as your name, email address, postal address, telephone number, and payment information. We may also collect other information that you provide to us voluntarily, such as your health and wellness preferences, fitness goals, dietary requirements, wellness program interests, and feedback about our services.

Additionally, we may automatically collect certain information about your device and use of our Website, such as your IP address, browser type, operating system, pages visited, and time spent on our site.

How We Use Your Information

We may use your personal information to:

  • Provide you with the wellbeing and wellness services that you have requested

  • Process your payments and fulfil your service bookings

  • Communicate with you about our wellness programs, services, and health-related promotions

  • Personalise your wellness experience on our Website and show you relevant content

  • Improve our Website and tailor our wellbeing services to your needs

  • Conduct research and analysis to better understand our clients' wellness needs

  • Send you health tips, wellness newsletters, and educational content (with your consent)

  • Comply with our legal and regulatory obligations

We will only use your personal information for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contract performance: To provide our wellbeing services and fulfil our contractual obligations

  • Legitimate interests: To improve our services, conduct business analytics, and ensure website security

  • Consent: For marketing communications and optional wellness programs

  • Legal obligation: To comply with applicable laws and regulations

How We Disclose Your Information

We may share your personal information with third-party service providers who perform services on our behalf, such as payment processors, wellness program providers, booking systems, and IT support. We require these service providers to comply with our privacy and security requirements and not to use your personal information for their own purposes.

We may also disclose your personal information if required by law, to enforce our legal rights, or to protect the safety and security of our users and the public.

Your Rights

Under the GDPR and the Data Protection Act 2018, you have certain rights regarding your personal information. These include:

  • The right to access your personal information

  • The right to request correction of your personal information

  • The right to request erasure of your personal information

  • The right to object to the processing of your personal information

  • The right to restrict processing of your personal information

  • The right to data portability

  • The right to withdraw your consent to the processing of your personal information

If you wish to exercise any of these rights, please contact us using the contact details provided below.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Generally, we retain:

  • Client records and service history: 7 years from last service

  • Marketing communications data: Until you unsubscribe or withdraw consent

  • Website analytics data: 26 months

  • Payment information: As required by financial regulations

After these periods, we will securely delete or anonymise your personal information.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your personal information.

International Transfers

If we transfer your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Cookies

Our Website uses cookies to improve your experience and personalise your content. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our Website may become inaccessible or not function properly.

For more information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any material changes by posting the updated policy on our Website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data processing practices, don't hesitate to get in touch with us at:

Wellbeing-inspire.com Email: rekha@wellbeing-inspire.com Phone: 07971174073

For data protection matters, you can also contact our Data Protection Officer at: rekha@welllbeing-inspire.com

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.